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- Georgia Aquarium does not require that all guests wear masks during their programs; however these animals can be susceptible to respiratory illnesses, and any participant managing respiratory issues (coughing, sneezing, runny nose) are asked to wear a mask covering their nose and mouth during the encounter.
- Guests clearly symptomatic will be required to wear a mask through the duration of the program or be excused from the program. This is to ensure the safest environment for the animals, our staff, and fellow guests.
Due to the nature of caring for animals, Georgia Aquarium reserves the right to modify, cancel and/ or reschedule programs without notice. Reasonable accommodations will be made to reschedule guests as effectively as possible.
For guests with special needs, every effort will be made in order to allow participation in our Encounter. Please call 404-581-4000 to make a reservation and let the reservists know you have special needs and someone from the program will call you prior to your visit to review your options.
CANCELLATION AND DATE CHANGE POLICY: The program fee is non-refundable; however, the program will be rescheduled whenever possible. The Aquarium will reschedule your encounter if given notice more than 48 hours in advance. There will be a change fee of $20 per ticket if notice is given within 14 days of the original reservation date. Cancellations and no-shows will not be refunded or rescheduled.